Business Process Re-Engineering

In a World, increasingly driven by 3Cs, Customer Competition & Change, the only thing that doesn’t change is Change itself

Business Process Reengineering

involves the radical redesign of core business processes to achieve dramatic improvements in productivity, cycle times and quality. In Business Process Reengineering, companies start with a blank sheet of paper and rethink existing processes to deliver more value to the customer. They typically adopt a new value system that places increased emphasis on customer needs. Companies reduce organizational layers and eliminate unproductive activities in two key areas. First, they redesign functional organizations into cross-functional teams. Second, they use technology to improve data dissemination and decision making.

How Business Process Reengineering works:

  • Business Process Reengineering is a dramatic change initiative that contains five major steps. Managers should:

  • Refocus company values on customer needs

  • Redesign core processes, often using information technology to enable improvements.

  • Reorganize a business into cross-functional teams with end-to-end responsibility for a process.

  • Rethink basic organizational and people issues.

  • Improve business processes across the organization.